Shipping Policy

Effective Date: September 27, 2026

MyPillarCandles is operated in New York under the assumed business name MyPillarCandles.

This Shipping Policy applies to orders placed through MyPillarCandles.com and forms part of our Terms & Conditions.

1. Payment Verification

Orders enter processing after payment has been successfully authorized.

For security and fraud-prevention purposes, some transactions may require additional payment or order verification before shipment.

If we are unable to verify a payment or reasonably confirm required order information, we may contact the customer or cancel the order and issue a refund to the original payment method.

2. Order Processing Time

Most orders are prepared and shipped within 2 business days after successful payment authorization.

Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from carrier transit time.

Because our candles are handmade and require protective packaging, larger orders, special orders, or unusually high-volume orders may require additional processing time. If a different processing time applies, it will be communicated before shipment.

3. Shipping Carrier

Orders are shipped primarily through UPS.

The shipping service used may depend on the destination, package size, weight, and other shipment requirements.

A tracking number is provided after the carrier accepts the shipment.

4. Shipping Area

We ship only within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories or islands, APO/FPO/DPO military addresses, or PO Boxes.

Free shipping is included on eligible orders shipped to valid street addresses within the 48 contiguous United States.

5. Signature Confirmation

MyPillarCandles shipments require Signature Confirmation unless otherwise specifically stated at checkout or in writing by MyPillarCandles.

Signature Confirmation is used to provide secure delivery and documented proof that the shipment was delivered.

Carrier records may include:

• tracking history;

• delivery date and time;

• delivery location;

• delivery confirmation; and

• recipient signature information.

  
  

These records may be retained as evidence of shipment and delivery.