Shipping Policy

MyPillarCandles.com is owned and operated by Cretu Solutions LLC
This "Shipping Policy" is effective as of August 8, 2026

1. Payment Processing

All orders begin processing only after payment is fully cleared.

Credit card and debit card payments may take up to 3 business days to be verified and approved by the bank or payment processor. This timeline is outside of our control and depends on your financial institution.

Once payment is confirmed, your order moves immediately into the shipping queue.

2. Order Processing Time

After payment clears, orders are prepared and packaged within 2 business days.

Handmade candles require careful packaging to ensure safe transit.

3. Shipping Method

All orders are shipped via UPS with Signature Confirmation Required.

Signature Confirmation ensures secure delivery and protects your order from theft, misdelivery, or porch loss.

If you choose to waive Signature Confirmation, you accept full responsibility for the package once UPS marks it as delivered.

4. Delivery Estimates

UPS delivery times vary based on destination and service level. Estimated delivery dates are shown at checkout.

Transit delays caused by UPS, weather, or other external factors are outside our control.

5. Tracking Information

A UPS tracking number is provided for every order once the package is shipped. You can monitor your shipment’s progress directly on the UPS website.

6. Free Shipping

We offer Free Shipping on all orders within the continental United States (the 48 contiguous states). Free Shipping does not apply to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories or islands, APO / FPO / DPO military addresses, PO Boxes. There are no hidden fees, surcharges or minimum purchase requirements unless stated during promotions.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error cannot be refunded until the package is returned to us.

8. Lost or Stolen Packages

If Signature Confirmation is waived, MyPillarCandles is not responsible for:

• lost packages

• stolen packages

• misdelivered packages

UPS will consider the package delivered once scanned.

9. Contact

For shipping questions or special requests, contact us at: sales@mypillarcandles.com