Return Policy

We accept returns of unused candles in their original packaging within 14 days of delivery. Return shipping costs are covered by the customer.

Damaged or Broken Items

If your candle arrives damaged during shipping, you must notify us within 48 hours of delivery and provide clear photo evidence of the damage.
Once the damage is confirmed, we will:

• provide a prepaid return label, and

• offer either a full refund or a replacement.

Damage claims cannot be processed without photos.

Signature Confirmation

All orders are shipped with Signature Confirmation Required to ensure secure delivery. If the customer chooses to waive signature confirmation, they assume full responsibility for loss or theft after delivery.

How to Start a Return

To request a return or report a damaged item, contact us at: sales@mypillarcandles.com
Include:

• order number

• photos (for damage claims)

• reason for return
  

Non‑Returnable Items

• Used candles

• Candles not in original packaging

• Custom or special‑order items

Refunds

Refunds are issued to the original payment method once the returned item is received and inspected.