Return Policy

This "Return & Refund Policy" is effective as of September 6, 2026

MyPillarCandles is operated in New York under the assumed business name MyPillarCandles.

We want you to be satisfied with your purchase. Please review the following return and refund conditions before placing an order.

Standard Returns

We accept returns of eligible candles when the return is requested within 14 days of delivery.

To qualify for a standard return, the candle must be:

- unused

- unburned

- undamaged

- unaltered

- in its original condition

- returned with its original packaging

Proof of purchase is required.

Please contact us at sales@mypillarcandles.com before returning an item so we can provide return instructions.

For standard returns due to buyer preference or change of mind, return shipping costs are the responsibility of the customer.

We do not charge a restocking fee for eligible standard returns.

Handmade Product Variations

Our candles are individually hand-poured rather than mass-produced.

Minor variations in surface texture, finish, color tone, dimensions, weight, or other handmade characteristics may naturally occur from one candle to another.

Product dimensions and weights are approximate unless specifically stated otherwise.

Lighting, photography, monitor settings, and device displays may also cause colors to appear slightly different from the actual product.

Minor handmade variations are not considered defects.

This does not apply if an item is materially different from what was ordered, arrives damaged, or is otherwise covered by applicable law.

Damaged, Broken, Incorrect or Defective Items

If your candle arrives damaged, broken, incorrect, or materially defective, please notify us as soon as possible, preferably within 48 hours of delivery, so that shipping evidence can be preserved.

Please retain the candle and all original packaging.

We may request clear photos of:

- the damaged or incorrect item

- the shipping box

- the internal packaging

- the shipping label

After reviewing the claim, we may provide an appropriate resolution, which may include:

- a prepaid return label

- a replacement

- a full or partial refund, where appropriate

Failure to provide reasonably requested photographs or packaging may prevent us from properly verifying a shipping-damage claim.

The requested 48-hour notification period is intended to help us document shipping damage and does not limit any rights that cannot legally be waived.

Signature Confirmation and Delivery

Orders are shipped with Signature Confirmation Required, unless otherwise specifically stated at checkout or in writing by MyPillarCandles.

Carrier tracking records, delivery confirmation, and recipient signature information may be used to verify shipment and delivery.

If tracking shows that an order has been delivered but you cannot locate it, please contact us promptly so we can assist with a carrier investigation.

Please refer to our Shipping Policy for complete shipping and delivery terms.

How to Start a Return

To request a return or report a damaged, incorrect, or defective item, contact us at sales@mypillarcandles.com and include:

- your order number

- the email address used for the order

- the reason for the return

- photos, when applicable

Please do not send a return without first contacting us, as this may delay identification and processing of the returned package.

Non-Returnable Items

The following items are not eligible for standard buyer-remorse returns:

- used candles

- burned candles

- damaged or altered candles after delivery

- candles returned without sufficient original packaging to protect them during return shipment

- custom, personalized, or special-order items that were clearly identified as Final Sale before purchase

A product being marked Final Sale does not eliminate remedies required by law for an item that arrives damaged, incorrect, materially defective, or materially different from what was ordered.

Sale Items

Products purchased at a discounted or sale price are eligible under the same standard return policy unless they are clearly marked Final Sale before purchase.

A crossed-out original price or promotional discount by itself does not make an item Final Sale.

Return Shipping

For standard returns due to buyer preference or change of mind, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service and packaging the candle carefully.

The customer is responsible for the returned item until it is delivered back to us.

If we provide a prepaid return label for an approved damaged, defective, or incorrect item, MyPillarCandles will be responsible for that return shipping cost.

Return Inspection

All returned merchandise is inspected after delivery.

A return may be refused or the refund amount may be reduced where permitted by law if the returned item:

- has been used or burned

- has been altered

- is damaged after delivery due to customer handling

- is missing material parts or packaging

- is not the same product that was originally shipped

We may retain photographs and other records documenting the condition of returned merchandise.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed after the returned item has been received and inspected.

Once a refund has been approved, we generally submit it to the payment processor within 5 business days.

Your bank or card issuer may require additional time before the refund appears on your account.

We do not issue cash refunds for purchases originally paid by credit or debit card.

Original Shipping Charges

Original shipping charges paid by the customer, if any, are generally non-refundable for standard buyer-remorse returns.

If an item is returned because it was damaged, defective, incorrect, or because of an error by MyPillarCandles, appropriate shipping charges will be handled in accordance with the circumstances and applicable law.

Orders that received free standard shipping will not be charged a separate outbound shipping fee solely because an eligible standard return is made.

Refused or Undeliverable Packages

Refusing a shipment does not automatically constitute an approved return or cancellation.

If an order is refused, unclaimed, or returned to us because delivery could not be completed, the merchandise must first be received and inspected before any eligible refund is processed.

Additional shipping charges may apply if the customer requests reshipment.

Please refer to our Shipping Policy for additional details.

Cancellations

An order may be canceled for a full refund if the cancellation request is received before the order has been processed for shipment.

Once an order has shipped, it can no longer be canceled and this Return & Refund Policy applies.

Payment Disputes

If you have a question regarding a charge, product, delivery, return, or refund, please contact us at [**sales@mypillarcandles.com**](mailto:sales@mypillarcandles.com) so we can investigate and attempt to resolve the issue promptly.

If a payment dispute or chargeback is filed, we may provide relevant order, payment, shipping, delivery, return, product, policy, and customer-communication records to the payment processor, card network, issuing bank, shipping carrier, or other parties involved in resolving the dispute.

Nothing in this policy restricts a cardholder's lawful right to dispute an unauthorized transaction, billing error, or other matter protected by applicable law.

Contact Us

For return, refund, cancellation, or damaged-item questions, contact:

MyPillarCandles
New York, USA
Email: sales@mypillarcandles.com