Effective Date: September 6, 2026
MyPillarCandles is operated in New York under the assumed business name MyPillarCandles.
This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit [MyPillarCandles.com](http://MyPillarCandles.com), place an order, contact us, or otherwise interact with our website. By using our website, you acknowledge the practices described in this Privacy Policy. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit MyPillarCandles.com, place an order, contact us, or otherwise interact with our website.

1. Information We Collect

We may collect information in the following ways.

1.1 Information You Provide

When you place an order, contact us, submit a form, or communicate with us, we may collect information such as:

• name;

• billing address;

• shipping address;

• email address;

• telephone number;

• order and product information;

• communications with us;

• other information you voluntarily provide.
  

1.2 Payment Information

Payments made through MyPillarCandles.com are processed by third-party payment processors, including Stripe.

Payment processors may collect information necessary to complete and protect the transaction, including payment-card information, billing information, transaction details, device information, and fraud-prevention information.

MyPillarCandles does not store full credit or debit card numbers on its own systems.

Stripe processes transaction and payment information to provide payment services and help detect and prevent fraudulent transactions.

1.3 Website and Device Information

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location;

• referring website;

• pages and products viewed;

• date and time of visits;

• session information;

• interactions with the website.
  

This information may be collected through cookies and similar technologies.

2. How We Use Information

We may use personal information to:

• process and fulfill orders;

• process payments and refunds;

• ship products;

• provide order confirmations and tracking information;

• communicate with customers;

• provide customer service;

• verify transactions and reduce fraud;

• investigate chargebacks, payment disputes, delivery claims, or suspected unauthorized activity;

• maintain and improve our website;

• understand website traffic and product interest;

• maintain business and tax records;

• enforce our Terms & Conditions and other policies;

• comply with applicable legal, tax, regulatory, and accounting obligations;

• protect the rights, safety, and security of our customers, business, and service providers.
  

3. Google Analytics

We use Google Analytics to understand how visitors use MyPillarCandles.com.

Google Analytics may collect information such as:

• session statistics;

• browser and device information;

• approximate geographic location;

• pages viewed;

• interactions with our website;

• identifiers stored through cookies or similar technologies.
  

Google states that its default Analytics implementation collects session statistics, approximate geolocation, browser/device information, and uses a first-party _ga cookie to distinguish users and sessions.

Google requires websites using Google Analytics to disclose its use and how Analytics collects and processes information.

Google Analytics provides privacy controls relating to data collection, retention, deletion, advertising features, and consent.

4. Cookies and Similar Technologies

MyPillarCandles.com and our service providers may use cookies and similar technologies for purposes such as:

• operating the shopping cart and checkout;

• maintaining website functionality;

• remembering preferences;

• security and fraud prevention;

• measuring website traffic;

• understanding how visitors use the website.
  

Some cookies are necessary for the website to function. Other cookies, such as analytics cookies, are used for measurement and website improvement.

You may be able to manage cookies through your browser settings and, where available, through cookie or privacy controls provided on our website.

Disabling certain cookies may affect some website features.

5. How We Share Information

We may disclose personal information to service providers when reasonably necessary to operate our business.

These may include:

• Website and e-commerce providers, including Hostinger, which provides technology used to operate our website and online store.

• Payment processors, including Stripe, for payment processing, refunds, transaction verification, and fraud prevention.

• Shipping carriers, including UPS, for shipment, tracking, delivery, and delivery-related investigations.

• Analytics providers, including Google Analytics, to understand website traffic and usage.

• Professional and legal service providers, such as accountants, tax professionals, insurers, attorneys, or other advisors where reasonably necessary.

• Banks, payment networks, and financial institutions when necessary to process transactions or resolve payment disputes.
  

We may also disclose information when reasonably necessary to comply with law, court orders, subpoenas, governmental requests, prevent fraud, investigate security issues, enforce our policies, or protect legal rights.

6. Payment Disputes, Fraud and Delivery Claims

If an order is disputed or a chargeback, fraud claim, delivery claim, or other payment-related investigation occurs, we may provide relevant information to Stripe, card networks, issuing banks, shipping carriers, or other parties involved in resolving the matter.

This information may include:

• customer and order information;

• billing and shipping addresses;

• transaction information;

• communications with the customer;

• applicable website policies;

• product information;

• shipment tracking;

• delivery confirmation;

• signature confirmation.

Information is provided only as reasonably necessary to investigate, document, or respond to the claim.

7. Sale of Personal Information

MyPillarCandles does not sell personal information for monetary compensation.

We use third-party service providers for activities such as payment processing, website hosting, shipping, security, and analytics.

Depending on applicable privacy law and the configuration of certain analytics or advertising technologies, some disclosures may be legally classified as a “sale” or “sharing” even when no money is exchanged.

Where applicable law provides a right to opt out of such activity, we will honor that right as required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• completing orders;

• providing customer service;

• maintaining transaction and shipping records;

• resolving disputes and chargebacks;

• fraud prevention;

• tax and accounting requirements;

• compliance with legal obligations.
  

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Payment-card information is processed through third-party payment providers rather than stored directly by MyPillarCandles.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

• request access to certain personal information;

• request correction of inaccurate information;

• request deletion of certain information;

• obtain information about how personal information is used or disclosed;

• opt out of certain uses or disclosures where applicable;

• receive equal service without unlawful discrimination for exercising applicable privacy rights.
  

These rights are subject to legal exceptions. For example, we may need to retain certain information for completed transactions, taxes, accounting, fraud prevention, disputes, or other legal obligations.

To submit a privacy request, contact:

sales@mypillarcandles.com

We may need to verify your identity before completing certain requests.

11. California Privacy Rights

California residents may have specific rights under the California Consumer Privacy Act (CCPA) and related California privacy laws when those laws apply to a business.

These rights can include rights to know, delete, correct, opt out of certain sales or sharing, and limit certain uses of sensitive personal information.

Not every business is subject to the CCPA. The law applies only when statutory thresholds and other requirements are met. For example, California currently applies an inflation-adjusted annual-revenue threshold of $26.625 million, among other possible qualifying criteria.

Regardless of whether MyPillarCandles is legally subject to every provision of the CCPA, California residents may contact us regarding privacy concerns at:

sales@mypillarcandles.com

12. Children's Privacy

MyPillarCandles.com is not directed to children under 13 years of age, and we do not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

COPPA applies to websites directed to children under 13 and websites that have actual knowledge that they are collecting personal information from a child under 13.

13. Marketing Communications

If we offer promotional email communications, you may unsubscribe at any time by using the unsubscribe option provided in the message or by contacting us.

Transactional communications relating to an order, payment, shipping, refund, or customer-service matter are not promotional emails and may still be sent when necessary to complete or support your transaction.

14. External Websites

Our website may contain links to third-party websites.

MyPillarCandles is not responsible for the privacy practices, security, or content of websites we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

The Effective Date displayed at the top of this page indicates when this Privacy Policy was last materially updated.

Material changes will apply prospectively unless otherwise required by law.

16. Contact Us

For privacy questions or requests regarding personal information, contact:

MyPillarCandles
New York, USA
Email: sales@mypillarcandles.com

Privacy Policy